Resolved -
Salesforce has updated their status at 00:30 UTC and marked this incident as resolved. We now also will mark this incident as resolved.
Oct 21, 01:06 UTC
Identified -
We have continued to monitor this situation and mostly positive improvements across our products and connectivity with Salesforce. At approximately 23:00 UTC, AWS marked their ongoing incident as resolved. Salesforce continues to consider this incident ongoing, however we are updating our status to reflect the resolution on the AWS side, and now consider this incident to only be degraded performance rather than a partial outage. Customers may still experience issues with any operations that connect to Salesforce.
Oct 20, 23:32 UTC
Update -
We have seen improvements in the availability and performances of our services, as well as reduced errors connecting to Salesforce. This has been further confirmed by updates from AWS and Salesforce, respectively. We are continuing to monitor the situation and will post further updates, but we believe things are trending positively.
Next update: As soon as new information becomes available.
Oct 20, 21:10 UTC
Update -
We are currently seeing a broader impact across US services. Live Testing in CRT US is likely heavily impacted, and we are also receiving reports of document upload failures in AI for US-based users. Our team is actively monitoring and working with AWS and Salesforce to mitigate the issue.
Next update: As soon as new information becomes available.
Oct 20, 16:40 UTC
Monitoring -
We are currently experiencing a partial outage due to an ongoing issue with Amazon Web Services (AWS), primarily affecting the US-EAST-1 region. This issue has also impacted certain Salesforce-hosted environments, including our US CRT/AI infrastructure.
While AWS initially began showing signs of recovery around 5:10 AM PDT, subsequent challenges in their mitigation efforts have resulted in renewed instability. As of now, both AWS and Salesforce continue to report this as an active incident.
Due to the dependencies between our systems and these third-party services, a growing number of customers are experiencing service disruptions or inaccessibility across multiple products — including CRT, AI, CI/CD, and Essentials.
Our engineering team is actively engaged and continuing to monitor the situation closely. We are working with our partners at AWS and Salesforce to restore full service as quickly as possible.
Next update: As soon as new information becomes available.
Oct 20, 15:45 UTC