Update - We continue to work with Salesforce on this issue as we still have some clients stating they are having trouble committing jobs. Salesforce has confirmed that the issue is related to performance degradation on their platforms. We will continue to work with the Salesforce team to resolve the issue.
We apologize for the inconvenience this may be causing and appreciate your patience.
May 18, 18:56 UTC
Monitoring - While the rate of failure has decreased, we continue to see performance related issues reported by customers and via our log monitoring. We are updating this incident to Monitoring status but will note the continued degraded performance for now.
May 17, 20:53 UTC
Investigating - We are seeing multiple examples of customers' Copado performance being impacted by Salesforce performance degradation. While Salesforce has indicated that their latest incident is resolved, we are seeing that the degradation continues.
We are engaged with our internal infrastructure and engineering teams, as well as with Salesforce, to help remediate this issue as much as possible from our end. We will share updates here as they become available.
May 17, 17:57 UTC
Welcome to the Copado status page.
Transparency is one of our key values.
We created a rock solid service and we are proud to share our status page with the world.
US - API
?
Degraded Performance
90 days ago
99.78
% uptime
Today
EU - API
?
Degraded Performance
90 days ago
99.82
% uptime
Today
CRT
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
During this planned downtime we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance.
Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends located outside of North America (excluding APAC).
If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete. Posted on
Apr 12, 15:17 UTC
During this planned downtime we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance.
Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends located inside of North America.
If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete. Posted on
Apr 12, 15:18 UTC
During this planned downtime we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance.
Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends located outside of North America (excluding APAC).
If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete. Posted on
Apr 12, 15:19 UTC
During this planned downtime we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance.
Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends located inside of North America.
If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete. Posted on
Apr 12, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:01 UTC
Scheduled -
During this planned downtime we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance.
Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends located inside of North America.
If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete.
Apr 12, 15:16 UTC
Resolved -
We can confirm that any job queues have now cleared. Should you see any jobs still in progress for longer than usual, please cancel and restart them.
May 11, 19:43 UTC
Update -
Due to issues derived from a Salesforce outage, we are seeing jobs queueing.
Clients that are using Heroku can discontinue attempting to retry their jobs at this time. Jobs that show as started will be completed, however, may take longer to complete. You no longer need to attempt to cancel and restart.
May 11, 16:17 UTC
Identified -
We are aware some clients are having issues during the release process. You may see jobs not completed or hanging during the process. Our team is investigating the cause of the error and will provide updates as quickly as possible. We apologize for the inconvenience.
May 11, 14:30 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 UTC
Scheduled -
During this planned downtime we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance.
Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends located outside of North America (excluding APAC).
If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete.
Apr 12, 15:15 UTC